Policies

1. Refund Policy

Welcome to Slumber Grove!

We want you to be completely satisfied with your purchase. Please read our policy carefully.

Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that shipping fees (if applicable) are non-refundable unless the return is due to our error.

Non-Returnable Items:
Certain items cannot be returned, including:

  • Customized or personalized products.

  • Intimate apparel, swimwear, or pierced jewelry for hygiene reasons.

  • Items marked as "Final Sale" or "Clearance."

Contact Us:
For any questions regarding our return policy, please contact us at slumbergroveshop@gmail.com.

2. Privacy Policy

Privacy Policy of Slumber Grove

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website Slumber Grove.

Information We Collect:
When you place an order, we collect your name, billing and shipping address, email address, phone number, and payment details. This information is used solely to fulfill your order, communicate with you about it, and provide customer support.

Consent for Marketing:
If you subscribe to our newsletter, we will use your email address to send you marketing communications. You can unsubscribe at any time by clicking the link in the footer of our emails.

Third-Party Services:
We share your information with trusted third parties necessary to provide our services:

  • Payment Processors (e.g., Shopify Payments, PayPal) to securely handle your payment.

  • Shipping Carriers   to deliver your order.

  • Analytics Providers (e.g., Google Analytics) to understand how visitors use our site.
    These service providers have their own privacy policies governing your data.

Your Rights:
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at slumbergroveshop@gmail.com. If you are a European resident, note that we process your information to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests.

Cookies:
Our site uses cookies to enhance your experience, such as remembering your cart contents. You can disable cookies through your browser settings.

Changes to Policy:
We may update this policy periodically. Changes will be posted on this page with an updated revision date.

Contact Information:
For more details or questions about our privacy practices, email us at slumbergroveshop@gmail.com.

3. Terms of Service

Terms of Service for Slumber Grove

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions.

Account Responsibilities:
You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

Products & Pricing:
We strive for accuracy in product descriptions, images, and pricing. However, occasional errors may occur. We reserve the right to correct any errors and to cancel any orders arising from such inaccuracies. Product colors may vary slightly due to monitor display settings.

Intellectual Property:
All content on this site, including text, images, logos, and code, is the property of Slumber Grove and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability:
Slumber Grove and its owners shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Contact Us:
Questions about the Terms of Service should be sent to us at slumbergroveshop@gmail.com.

4. Shipping Policy

Shipping Policy of Slumber Grove

Shipping Destinations:
For international orders, please note that customs duties, taxes, and fees are the responsibility of the recipient.

Processing Time:
All orders are processed within [Number, e.g., 3-4] business days (excluding weekends and holidays) after payment is confirmed.

Shipping Methods & Delivery Times:
We offer the following shipping options (rates and times are estimates):

  • Shipping day: [ 5-12 business days] - Shipping costs will be included in the bill.

Order Tracking:
You will receive a shipping confirmation email with a tracking number once your order has shipped. You can track your package on the carrier's website.

Lost or Damaged Packages:
While rare, if your package is lost in transit or arrives damaged, please contact us immediately at slumbergroveshop@gmail.com. We will work with the shipping carrier to resolve the issue and ensure you are taken care of.